The Citylivingstores.com Loyalty Reward Program is our way of saying "Thank You" to you, our valued customers. By becoming a registered user on Citylivingstores.com, you are automatically enrolled in this money saving program. Members earn points that can be redeemed for discounts on future orders. Best of all, earning points is easy.

Here are the ways you can start saving money today:

Buy great merchandise!
Earn points for buying your favorite items from us. Applies to orders placed online at Citylivingstores.com only. (Sorry, points cannot be applied to phone-in orders, in-store orders or orders through our Amazon storefront.)

• Registered customers receive 10 points for every dollar spent at Citylivingstores.com.
• 250 points equals 1 dollar off your next order
• You get 250 points simply for registering at Citylivingstores.com

Refer friends and family to Citylivingstores.com

• When they shop, you earn 500 points! Simple!
• On every product page, there is a link inviting you to share the product information with friends and family ("Email this to a friend"). This link appears in the Product Description area. Simply log in, click on this link, enter the e-mail addresses of the people with whom you want to share the product and click submit! When your friends and family view this e-mail, click on the link, visit Citylivingstores.com, register and make a purchase, you'll earn points.
• There is also a link to a Friend Referral Form here and on the Your Account page.

The Citylivingstores.com Loyalty Reward Program is void where prohibited by law. Citylivingstores.com reserves the right to modify or cancel this program at any time and without cause or notice. Points are not redeemable for cash. Abuse of this program may lead to account suspension or cancelled orders. Feel free to contact us if you have any questions, comments or concerns about this program: info@citylivingstores.com.

Frequently Asked Questions

How do I view my accumulated points?
To view your current point balance, click on the "Your Account" link at the top of the screen. Log into your account. Scroll down to "Reward Points." Your points history will be displayed right there.

Do I have to become a Registered User to take advantage of the Loyalty Rewards Program?
Yes. We know many people have concerns about sharing information with online companies and understand your desire to keep personal information just that - personal. However, our system can only track, assign, and apply points for users who are registered. Rest assured, however, that we do not sell, rent or distribute customer information to any third party.

I returned an item. Will points be deducted from my account?
Yes. The points earned for the purchase of an item are deducted if the product is returned.

Are Loyalty Reward Points refundable?
Once used, spent or applied to an order, Loyalty Reward Points cannot be "refunded" back to a user's account for any reason.

How do I redeem points I've earned?
Redeeming points is easy! Just shop as you normally would. During the checkout process, you'll see an option to apply your points to the current order. Check the box, and the discount will appear in the receipt e-mailed to you and when you view your invoice online.

Can I use my points right away?
Points earned by registering, writing approved reviews, submitting qualified bug reports and referring friends can be used as soon as they are awarded. Points earned through purchases can be used 30 days after the order has shipped.

This sounds great! But what's the "fine print"?
Points may only be earned or applied for orders originating from the Citylivingstores.com web site. Customers must choose to apply point discounts to orders during the checkout process. We are unable to apply point discounts to orders after they are submitted to Citylivingstores.com for processing and shipment. Orders placed over the phone, through our Amazon.com storefront or in an Economy Hardware store will not earn points in the program. This program is void where prohibited by law. Citylivingstores.com reserves the right to modify or cancel this program at any time and without cause or notice. Points are not redeemable for cash.

More questions?
Do you have any other questions about our Loyalty Points Program that weren't answered here? You can email us at info@citylivingstores.com or call us at 866-762-9693.